Delivery and postage
When will my order be delivered?
Our goal is to exceed customer’s delivery expectations and we regularly do. Stated delivery times are industry averages provided by our couriers. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter delays.
Our preferred delivery partners are: Australia Post, DHL and UPS.
Unless you request it, Australia Post Express delivery will be used with the 'sign on delivery option'
Express Postage Estimated Arrival Times
The below times are in addition to the time it takes Umart to dispatch your order, which is 1 Day Excluding Weekends.
Metro:
1 to 2 business days
Check Express Post Details: here
Country:
2 to 5 business days
Check Express Post Details: here
How do I know what my tracking number is?
Once dispatched, you will receive a tracking number and you can view the status of your item on the Australia Post Website: https://auspost.com.au/mypost/track/#/search
If your order has been processed and you have not yet received your tracking number, it's possible the email may have been sent to your 'Spam' or 'Junk' folder. If you still have not received it, please send us an email which includes your order number to support@umart.com.au
I've received my tracking number but I cannot see any scanning on it?
It is possible that once an item is dispatched, there may not be scanning on it until Australia Post scans it 'On For Delivery'. Unfortunately, we have no further information in regards to this. If you believe there may be an issue with the delivery, please let us know, or alternatively, you can contact Australia Post directly.
You can contact Australia Post below to follow up on an item once it has been dispatched.
| Australia Post | 13 76 78 | https://auspost.com.au/help/ |
| StarTrack | 13 23 45 | https://startrack.com.au/support/ |
Can I schedule a time for my order to be delivered?
This is not currently an option for deliveries from Australia Post.
If you are not home, a card will be left that allows you to collect your parcel from their nearest facility.
If possible, we recommend using a work address or an alternate address where someone will be present to sign for your order on your behalf.