Think Padel Pty Ltd A.C.N. 660 851 383 is committed to protecting your privacy through this Privacy Policy.

By accessing the Site, you consent to the collection and Use of your Private Information by TP.

This Policy has been drafted having regard to TP’s obligations under the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which includes the Australian Privacy Principles (collectively, the Privacy Act). This Policy is a public document and has been prepared in light of Australian Privacy Principle 1.

You must read this Policy carefully so you understand how TP collects, uses, protects or otherwise handles your Private Information. If you do not agree with any part of this Policy, then TP will withdraw its services to you and you must stop accessing the Site.

By accessing the Site, you acknowledge, consent and agree that TP can collect, process, and Use your Private Information to develop, enhance and improve its services.

TP may amend or revise this Policy from time to time.  You are responsible for periodically reviewing any changes which TP may make to the Policy and you agree to be bound by such amendments or revisions. TP agrees to give you notice of any changes or amendments

 

DEFINITIONS

• “Child” anyone under the age of 18 years.
• "Express Consent Consequences" includes the fact that that TP will not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act in the event that, pursuant to the terms of the Policy, you consent to the disclosure of your Private Information to an overseas recipient and the overseas recipient handles your      Private Information in breach of the Privacy
• “TP” means Think Padel Pty Ltd
• "Opt Out" means your direction not to receive communications from TP,
• "Private Information" means information that is not Sensitive information, including information or an opinion (whether information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. This includes, but is not limited to, an individual's first name, last name, email address, phone number, password and address,
• “Policy” means this Private Policy.
• "Reasonable Expectation" means a reasonable individual's expectation of the Use of their Private Information
• "Secondary Purpose" means a purpose of Use or Disclosure other than a Primary
• "Sensitive Information" is given its meaning in section 6(1) of the Privacy Act 1988 (Cth).
• “Terms and Conditions” means TP’s Terms and Conditions as published on the Web-site and amended from to time.
• "Use" means the handling of Private Information by TP, which includes without limiting the generality of the forgoing, TP using the Private Information for TP’s internal purposes to develop, tune, enhance, and improve TP services and for advertising and marketing consistent with this Policy.
• “Web-site” means the TP website known and its associated platform and operating software and all information, content, features, and services provided by TP through the Website.

PLEASE NOTE: If a term or expression used in this Policy is defined in the Terms and Conditions then that term or expression will have the same meaning as in the Terms and Conditions, as the context shall permit.

 

INFORMATION TP MAY COLLECT

• When you register or make a purchase with TP, your name, email address, phone
• If you correspond with TP by e-mail, TP may retain the content of your e-mail messages, your e mail address, and TP r
• Any information or details you post on the Website
• When you access the Site, TP will automatically collect information about you, including:
• your browser type and language, access times, pages viewed
• your IP address and the website you visited before navigating to our website.
• the device you use to access the services, including the hardware model, operating system and version, unique device identifier, phone number, International Mobile Equipment Identity ("IMEI") and mobile network information.
• the location of your device, the speed at which your device is traveling and location-based filters (such as local weather)

TP may collect your Private Information by cookies and other tracking technologies: TP may send cookies to you. You can usually adjust your device to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely.

 

INFORMATION SHARED TP MAY SHARE

• Information which you have shared on an interactive site.
• Any advertisements and related material that you post on the website and the information which you share

 

INFORMATION SHARED WITH THIRD PARTIES

• If you entering into transactions with third parties through our website and this will require you to share your Private Information with the third party for easy completion of the transaction. You hereby expressly agree that TP is not involved or liable for any breach of the privacy or security of that data by the third party.
• Any breach by the third party shall be a matter purely between you and the third party and you expressly release TP from all liability losses or claims arising as a consequence of any dispute regarding the breach
• DO NOT disclose your bank and account details to anyone through our website or to any individual whom you have met through the W
• TP DOES NOT accept credit card/debit card or other bank details directly on our website. All payments will be completed via an authorized payment gateway integrated on our website. TP DOES NOT store any Bank related information.

 

TP USE of YOUR INFORMATION

• TP will use your Private Information to fulfil your requests for services, improve its services and contact
• By providing TP with your e-mail address, you consent to TP using the email address to send you notifications of activities on the Website and TP’s services and other related notices, including serving any notices required by law.
• TP may use your e-mail address to send you newsletters, changes to services, or other related information. If you do not want to receive these messages, you may modify your settings to Opt Out or may unsubscribe to these emails by following the guidelines on the Website. If you opt out, you will still receive non-promotional emails such as your account and our s
• Following termination or deactivation of your services, TP may retain your Private Information but will not publicly disclose such information other than as described in this Privacy Policy.
• At TP’s sole discretion, TP may remove any content or messages you have posted on the Website.

 

SHARING YOUR INFORMATION

• TP will not sell or rent your Private Information and will not disclose information about you in a manner inconsistent with this Privacy Policy except as required by law or government regulation.
• TP will not share your Private Information with any third party for their marketing purposes without your
• Your continued access to the Site signifies your assent to and acceptance of our Policy and Conditions of
• If you do not agree with our Policy you must discontinue access to the Site;
• You hereby authorize TP to disclose your Private Information to law enforcement, other government officials, any lawsuit or any other third party that TP considers in its sole discretion, as necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose TP or you, to

 

CURRENT AND ACCURATE INFORMATION

• TP will take all reasonable precautions to ensure that your Private Information is complete, relevant and up-to-date, but this is dependent on the accuracy of the information that you Accordingly, TP require you advise TP immediately if there any errors in your Private Information and keep TP up-to-date with all changes to your Private Information such as your name or address.

 

PROTECTION OF YOUR PRIVATE INFORMATION

• TP employs all reasonable precautions to protect your Private Information from unauthorised access and by accessing the Site you agree that TP may contact you electronically regarding any issues in this regard.
• TP uses commercially reasonable safeguards to preserve the integrity and security of your Private I TP CANNOT warrant the security of any information you transmit to TP and you do so at your own risk. Once TP receives your transmission of information, TP will take all reasonable efforts to ensure the security of its systems. Should TP learn of a security systems breach, then TP will take all reasonable steps to notify you electronically of the breach.

 

YOUR INFORMATION

• You may request TP to delete your Private Information and TP will comply with your request, but please note TP may be required to retain such information for legal purposes.
• You can review and correct your Private Information by contacting TP.

CHILDREN

TP does not knowingly collect or solicit Private Information from a Child or will not knowingly allow a Child to access the Site. If you are a Child, you must not attempt to access the Site or send any information about yourself to TP. In the event TP learns that it has collected personal data from a Child, TP will immediately delete such information If you believe that TP might have any information from or about a Child. you must advise TP accordingly.

 

MERGERS AND ACQUISITIONS

In case of a merger or acquisition, TP reserves the right to transfer your Private Information to entity or company thus formed. All changes in the website's policies will be notified to you through email.

 

LINKS TO THIRD PARTY WEBSITES

The Website contains links to other websites. Such a link to a website is not an endorsement, authorisation or representation of any association with that third party by TP.

TP has no control over these third party websites and these websites may place their own cookies or other files on your computer, collect  data or solicit personal, information from you. It is your responsibility to read and understand the privacy policies or statements of any other websites you visit.

 

NOTIFICATION PROCEDURES

It is TP policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via e-mail notice or through conspicuous posting of such notice on the website. TP reserves the right to determine the form and means of providing notifications to you, although you may opt out of certain means of notification as described in this Policy.

 

PHISHING OR FALSE EMAILS

TP does not send unsolicited emails requesting personal data (such as your credit card, login, or password), or asking you to verify or confirm your account or  Private Information by clicking on a link, Do not respond or click on the link. Please contact TP immediately should you receive an email like this.

 

CHANGES TO OUR POLICY

TP may update this Policy and its information security procedures from time to time and will post notices of the changes conspicuously on the Website and notify you of such changes to allow you the opportunity to Opt Out in accordance with the provisions of this Policy.

If you continued to access the Site, after being notified  of a change in the Policy you acknowledge your agreement to be bound by such changes.

 

BREACH OF PRIVACY POLICY

TP reserves the right to terminate or suspend your access to Site or to delete the contents from the Website if TP considers the Content to be violation of the Policy,

NO RESERVATIONS

TP does not accept any reservation or limited acceptance of the Policy. By accessing the Site you expressly agree   to each and every term and condition as stipulated in this Policy without any exception whatsoever,

NO CONFLICT

The policy constitutes a part of the Terms and Conditions.  TP has taken care to avoid any inconsistency or conflict of this Policy with any rule of law.  In case of a conflict, the rule of law will apply.

 

CONTACT US

If you have any questions about this Policy, TP’s practices relating to the Website, or your dealings with TP, please contact TP by e-mail at info@thinkpadel.com.au or by mail using the details provided below:

Think Padel PTY LTD, PO BOX 6018, UNSW Sydney, NSW 1466, Australia.

 

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

You can contact your local data protection authority, or our supervisory authority here: https://www.oaic.gov.au/privacy/privacy-complaints

 

 

SECTION 2 - Specific details of the use of platform

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, payment gateways made available for your to choose and shipping methods.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or appropriate details provided by payment gateways), email address, and phone number.

Customer support information

• Purpose of collection: to provide adequate and prompt response to support requests and customer queries
• Source of collection: online form, email or other contact available
• Disclosure for a business purpose:
• Personal Information collected: same as for order information
• Purpose of collection: to provide customer support.
• Source of collection: collected from you
• Disclosure for a business purpose: same as for order information
• Personal Information collected: same as for order information

Minors

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We do not share information about your use of the Site, your purchases, and your interaction with our ads on other Sites. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

 

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

 

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

 

Last updated: 16/11/22